a product to A1toners.com is very simple. First make sure you
have all your information in front of you (order number,
invoice), then email our returns dept. at returns@A1toners.com
and write that you wish to return a product that you received.
Our returns dept. will then email you an RMA (Return Merchandise Authorization) Number, and
will explain how to send the product back to us.
not be accepted without an RMA (Return Merchandise Authorization)
Number and must be sent back in original packaging.
The item(s) needs to be returned within thirty (30) days following
the shipment date of the order from A1toners.com.
A 15%-20% restocking fee will be deducted from your credit and original shipping
charges are non-refundable.
RMA Numbers are valid for a period of 15 days from date of issue.
Products not received by the Return Center within 15 days may become
ineligible for credit.
Returning defective merchandise
we sell comes with our Guarantee Against Defects. If a product is
defective in any way, please email us at returns@A1toners.com
to verify the defect. Upon verification, you will be issued an RMA (Return Merchandise Authorization)
number that will be valid for 15 days.
Shipping and handling charges refundable for defective products only.